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AT&T wireless workers approved a precedent-setting contract that rolls back o ffsho rin g and outsourcing and sets a new standard for wireless retail and call center jobs in America. The contract covers over 2 1 ,0 0 0 workers in 3 6 states. CWA members approved the four-year contract b y a n overwhelming majority; it remains in effect until February 1 2 , 2 0 2 1 .
"When working people have the freedom to join together and negotiate, they can use their power to increase job security and keep good jobs in our communities, said Dennis G. Trainor, Vice President of C WA District One. "CWA members a t AT&T Wireless should b e proud o f what they have achieved through their solidarity and persistence."
During contract negotiations AT&T wireless workers and community supporters took to the streets to build support for their demand that AT&T invest in its workforce, protect the basic promise of high-quality customer service, and reverse offsho rin g and outsourcing with a fair contract. Workers forced AT&T to close hundreds of retail stores across the country when they walked o ff the job in the largest national retail strike in U.S. history.
"This contract shows that wireless workers like me will n o longer put up with companies that squeeze workers then use the profits to reward CEOs and wealthy shareholders instead of giving us our fair share of the productivity we bring to our communities and country," said Brandon Beck, an AT&T wireless retail worker in San Diego, C A . "We have successfully fought back together against increased sales pressure, reduced pay, and the frustration of o utso urced and o ffsho red call centers. We can breathe easier knowing the service to our customers will b e better and our future will b e brighter. Quality jobs are here to stay and grow.”
Highlights from the new agreement include:
● A guaranteed 8 0 % increase in the portion of customer service calls handled exclusively b y wireless workers who are CWA members; ● First-ever job security language that guarantees a job for workers whose store o r call center is closed o r whose job title is eliminated; ● $2 ,5 0 0 shifted from commission to base pay for 1 4 ,0 0 0 retail workers, making pay more stable; ● Greater ability to use sick days without risk o f discipline;

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